About the creators

Jill Nicholson

BSc MSc(Hons),
Grad Dip Geoscience(mineral economics)
Dip Adv Technical Writing (Univ Minnesota USA)

Jill lectured at the University of Technology from 1973-94 and was responsible for: curriculum development, teaching, assessment and preparation of teaching and student training material for various courses including Mining Geology, Mineral Resources and Technical Communication. She was also the Geology 1 coordinator and occasional coordinator for the Student industrial training placements.

During the Spring semester 1986 Jill worked at the US Geological Survey, Denver, Branch of Central Technical Reports. During this time she was a guest lecturer for the EPICS classes at the Colorado School of Mines (CSM). And she also presented Report and Thesis Writing, a Brown Bag lecture series for post-graduate students.

In Autumn semester 1991-Jill was, by invitation, an Adjunct Associate Professor at the Colorado School of Mines. In this capacity she taught EPICS 202 4s/hr, a communication course for senior students.

Consulting and Training
In 1995 Jill began a consulting and training career in technical communication. She developed and taught: Technical Writing and Documentation, Business Writing Skills, Technical Writing Skills, Managing and Estimating Documentation Projects, Introduction to Editing, Indexes that Work, Writing Skills for Tenders and Advanced Technical Writing and Documentation. Jill also organised courses with JoAnn Hackos in Australia, and co-presented courses with JoAnn in the USA.

University courses included Principles of Editing and Document Design at the University of Western Sydney, and currently she teaches Engineering Communication, for the University of Technology, in Singapore.

Jill has also written many types of documents for many clients. She also writes papers on a variety of subjects for Communication Journals and Newsletters.

Professional Associations
During her professional career Jill served as a committee member, and President for both the Society for Technical Communication (USA) Australia Chapter and the Australian Society for Communication (NSW).

Jill has also given annual conference papers and workshops for both the above organisations. Other conference presentations include the 5th World Conference of Science Journalists in 2007, the NSW Society of Editors conference and biannual workshops for the Australian Medical Writers Association.

Irene Wong has an economics degree and over 30 years communication experience. She has taught English in Hong Kong and worked with a variety of topics including statistics, occupational health and safety, medical research, corporate law, financial regulation, accounting and consumer protection.

She has worked and liaised with statisticians, chemists, medical doctors and specialists, lawyers, accountants, public relations and media liaison staff, human resources staff, printers, web designers, project managers, IT developers, help line staff, administrative managers, publishing company editors and consultants.

Irene has managed editors, writers, indexers, graphic designers and photographers.

She has worked with a wide range on online and paper products including: websites, intranets, newsletters, codes of practice, policy statements, guidance notes, annual reports, intranets, reports, consultation papers, tenders, presentations, media releases, speeches, information sheets, manuals, instructions, quick reference sheets, brochures, conference handouts, executive summaries, letter writing and large compilations of legal documents.

Irene has written for, and presented sessions for various communication organisations.

Tasks and topics that she has particularly enjoyed during her career are communicating numbers in graphs and tables, visual communications, usability, measuring the quality of communication products, persuasion, plain language and fusing technical communication techniques with public relations and marketing techniques.

Irene Wong

Janet Taylor

Janet Taylor began her career in the IT world. She spent many happy years immersed in communication with computers of all sorts. When she became a systems designer, her communication focus switched to people. As the designer of large systems (lending, accounting, payroll), the user documentation and training was handed over the specialist departments. She then discovered that the documenters and trainers weren’t speaking the same language as the people for whom the systems were designed. She decided to join that world to see if she could change it from within and has spent the 19 years since persuading people to think about the reader, not themselves, when they are communicating.

This led her to the Australian Society for Technical Communication (NSW) where, for many years, she was a member of the committee and undertook many roles: marketing, secretary, and conference organiser. She then served as President for five years and was granted Life Membership of the association.

Even though it was for her technical knowledge, Janet’s involvement with indis was a perfect fit. She was able to check that each example did its job and that there were no wasted words. She has also learnt a lot and values the many useful lists, such as short words to use instead of long words. She still works in the IT world, where there are many non-English-as-a-first language speakers. Having indis as a back up or even authority when trying to fix some unusual writing is really helpful.

The following companies have been recipients of the indis writers and editors expertise

Microsoft Australia, Data#3, NAB, St George Bank, ACUS, Australian Investment and Securities Commission (ASIC), Hewlett-Packard, Joint Services Pty Ltd (Australia), State Transit Authority, United KG, Kelly Services, Woodslane Publishing, Integrated Research, HPA (now Salmat), the RTA, RIC, Telstra, VPIsystems, MYOB, Australian Bureau of Statistics, ACUS (Unisys Australia), the Dept of Defence, Airservices Australia, National Occupational Health and Safety Commission, Sun Microsystems San Diego (USA), Andrew (formerly Nortel), Virgin Blue, Diona, Snowy Hydo, Konecranes, HCi, EMC, Avanade, SAS, The ADF, Pearson, Cambridge University Press, Oxford University Press, Boeing, Hicksons Lawyers, and The Aust. Assoc.of Clinical Biochemists, NRMA, IBM (UK), Eaton Yale and Towne (UK), United Permanent Building Society, Aspect Computing Services, LANSA Pty Ltd, AMWA and the ASTC groups in Sydney and Melbourne.